Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Ordered on 11 April and received on 28 April 2022.
Все okej. Очень быстрая доставка. Если вы не можете заказать машину paczkomatu InPost. Рекомендуется.
Очень хорошо
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
very quality and convenient, durable .. so basically 'm really very glad
is worth its price. can recommend it without hesitation
All okej. Very fast shipping. Wish you can not order to machine paczkomatu InPost. Recommend.
I ordered it for induction, it works perfectly! Roulette are awesome)
Lightning delivery. Dealer put brush. Thank you, very nice. Fry Pan appearance cool, the photo and description. Look like in the will. Blade exactly the width of the frying pan, a class!!! All great! Seller recommend-service at the highest level! The pan is also recommended. Thank you very much! All good shopping!
It's wonderful that cheap like this is available online
arrived in excellent condition. good quality. thanks to store. would advise.
Oh, great. Very happy. I don't know. He arrived very soon.
Just lovely) and home delivery
The pan is light and easy to use.
The Frying Pan came quickly, but bent, I do not know whose fault. Opened a dispute, returned part of the cost.
Сковорода реально небольшая. Требует мало масла. Надо попробовать без него. Не пригорает. После готовки достаточно просто протереть. Это после первой готовки. Потом отпишусь ещё. Лопатка достаточно жёсткая, надо приноровится ей пользоваться. Кисточка маленькая и норовит удрать с ручки. Но это терпимо. Имеет небольшой запах. Надеюсь, что он быстро выветрится. Из минусов - требовалось чуть подтянуть винт в ручке сковородки, основание приклепано хорошо, а вот ручка подкачала. Посмотрим, сколько продержится. Упаковка нормальная,коробка, пена. Брала из-за комплектации, чтобы отдельно не заказывать сковородку и лопатку. Обошлось чуть дешевле. Жаль, что нет других цветов. Плита стекло-керамика.
Good quality ❤
The frying pan is really small. Requires little oil. We should try it without him. It doesn't burn. After cooking, just wipe. It's after the first meal. Then I'll unsubscribe. The blade is hard enough, you need to use it. The brush is small and feet off the handle. But it is bearable. Has a little smell. I hope that it will quickly disappear. Of the minuses-it was necessary to tighten the screw slightly in the handle of the pan, the base is glued well, but the handle was pumped. Let's see how long it lasts. Packing is normal, box, foam. I took it because of the configuration, so as not to order a pan and a shovel separately. It cost a little cheaper. It is a pity that there are no other colors. Stove glass-ceramics.
Great frying pan! Small, compact, the handle is very comfortable and pleasant.
Slightly попызжена-second photo But have to cook everything goes well Complete blade and brush for art omelet роллом
Gorgeous quality!
Placing such a great item for sale is awesome. Waiting for my delivery to come!
Идеально!
Очень хорошая кастрюля, я использую ее для яиц, шпатель практичен для прямоугольных яиц