Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In the household the right thing
Came exactly three sets: two round and one square. Already tried to put on and show photos. It came complete with other orders, everything is fine.
Produkt zgodny z opisem polecam
According to the description the product seems fine have not really been able to test yet . The delivery was fast.
Nice lids. Dense and elastic.
All as in the photo. Comfortable covers, good to stretch
Normal quality, flattened came, stuck to each other, I hope that they are suitable for dishes.
Good covers, elastic. Thank you very much, I recommend.
Крышки очень удобные!
Delivery is fast, in everyday life did not use yet. Later I will add a review
Everything is fine. Recommend!
Fast shipping. They look good. Further will be clear after operation
Быстрая доставка, за 15 дней до пункта выдачи.
The covers are quite thin, but durable.
Shipment came very quickly. I am very glad. Recommend product AND salesman. Thank you very much
All as in the description. Thank you.
Very good very cheap good quality
All as in the description. Quality is good. Delivered goods quickly
I love tapas are pretty thin so they stretch very well. I tried them with round and square bowls and it fits very well. Very happy. For what it's worth very much
Ok
The lids are almost odorless, and this I have not yet washed them. We drove a long time. I really like that you can dress on dishes with uneven edges, it's just a godsend!
Good lids
Excellent product and the product arrived very fast, thanks.
It's okay.
Recomendable, sirve para todo tipo que quieras tapar, se queda como al vacio, y vienen un monton y son muy prqcgicos recomendables 100%