Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product
Very beautiful chanelier! Delivery to Lithuania took about a month.
Very nice.
Happy 100%
Very good product, a little complicated to put it together but it can be done. Thank you
The light is bright, the delivery is fast
very beauty design, thank you
Seller has excellent support (especially in the issues of the problems). Alexa is very complicated to make it work, but through Bluetooth if a nearby Alexa you will get (need to ask her to find new BT devices and turn off and turn on the chandelier 5 times). Everything else quiet. Everything came right and fast. Thank you. Thank you.
It was too small. I was expecting a bigger modern chandelier. I have not installed it but will provide further feedback when it is installed.
The box came with dents, proboins, the goods are intact, I ordered from China, came from Irkutsk LLC Marketing Light, took for 13400, there is no communication, it is written that made in China, but through an incomprehensible Ooo duo, the material is aluminum, Chip residues inside, Color Matte Black, instruction There is, you can collect, the application is a touch on the voltage converter, the application was downloaded, about the lighting Hall 20 square meters part can not, connected during the day,,, The review, everything works, the switch is single, in general, the Interior in the room improved, the light and the white, yellow and in half modes, the remote control is not even
All in a set of E cash, a must. The wear is not pierced, more than write, recalling the trace of the installation.
OK
Everything went well! Came as in the announcement, it gave the impression of being a little bigger in the announcement, I haven't tested it yet.
Arrived very fast. Very handsome. I'm satisfied.
Everything OK, very beautiful chandelier, great brightness and total control.
Very good recommend fast
Super
I am very satisfied with the order, the shipping to GermanyOnly three days, I just need to try it
Product beautiful, easy assembly and good lighting (room measuring 8x8) but, the picture of the announcement, fools in size, it looks bigger. But is beautiful and meets the purpose intended. Buy again, if the case. I am very satisfied Beautiful product, easy to assemble and good lighting (living room measuring 8x8) but, based on the image in the ad, the size is wrong, it seems to be bigger. But it's beautiful and serves its intended purpose. Would buy again, if need be. I am very satisfied
It came very quickly. Works in four modes, from the switch, from the remote and application
Product good, very bright at maxim, adjustable brightness by remote control, satisfied. recommended
Unpretentious. Not worth the money. But the light. I would not buy a second time
Top for your money.
The roduct came really quick!!! I didn't open it yet!! I will come back for more when I install it!!! thanks!!
Super! Everything works great. Fast delivery!