Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Work, came quickly, without chips and scratches, the color is more brass than gold
Product as described, very beautiful. Recommend
All corresponds to the description, connected without problems, complete set, delivery three weeks. To order recommend
. Excellent. By התאור . Invited 4 PCs והן hanging already ומאירות beautiful . And now invited another unit
Great product, I love it
Not yet installed but arrived well packed
I'm glad that I ordered here. Regarding prices in Russia saved 4,000 each. Came without defects. The only thing that is interpreted not in the box but are packed with plastic cellular film. I was afraid that our mail would spoil this. But ugh ugh. All is well. Thank you prompt delivery. Everyone came in time as promised.
Looks exactly as on the picture, Looks very nice, Higly recommended, Thank you
Very neat product and very fast delivery! Packaging could've been better, but all good. Thanks
Beautiful wall lamp
I ordered 3 Sconce, delivery fast, of 3 pieces-1 was with marriage (scratch). Very upset. And so very beautiful lamps
Thanks to fast delivery in St. Petersburg profit in less than a week. Hung only on the contrary-you need to swap them. Bought at a discount for 2125r
Well packed, whole, submitted on time, soon will install the wall.
Downlight description, SPB arrived within 15 days. Light neutral, very beautiful. Packed in an inflatable packaging
Very high quality and beautiful, is not installed! Thank you very much
With the size did not guess, did not expect so many small lamps. In the photo looked more. In terms of quality, you can put 4, bronze pipes stand krivovno and align it does not work, I'm afraid to break.