Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He arrived in less than a month to my country, I'm looking forward to it being night so I can sleep and use it, it feels soft! I'm sure this pillow won't hurt my neck and back anymore.✨
Delivery to Estonia 10 days. Very fast airship. The pillow looks OK. I haven't used it yet. Let him lie on the balcony, breathe Baltic air. Plus a small gift, as they call it, I do not know, the eyelids probably. That would be more fun. You jump up at night and run around the room, knocking about the walls.
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
We will make the test to see if it works
deserves 5 stars!
excellent product! no problems with delivery. color is exactly that I needed. thank you :)
For prvý pohľad celkom good, no uvidíme časom ako sa Bude správať for ňom zatiaľ spokojný
Thanks for the fast delivery. I liked the pillows.
Arrived and I must say q muuuy fast, it's the fastest shipping in 2 years since my first purchase. It really looks like marshmallow or hype is very nice marshmalow jajajaja. I think I'm happy.
Fast delivery summer Price contrast good product
Very good!
Came to Kharkiv for 2 weeks, looking good, I'll sleep on it I'll add a review
Outstanding quality of !
It's wonderful! Fits the head. Very comfortable and soft. I love it.
Thank you for fast shipment and delivery! I really recommend this and store~
Glad I could buy online in this webstore
I loooove it!! It has some small problems but it's still perfectly fine! Thank you so much for such great !!
Excellent quality
Very fast delivery, great product, I am happy, thanks :)
Really excellent, the product was well packaged, it is very comfortable, we feel good on it!
excellent !
The pillow looks good, quite narrow and long. Came with a nice bonus (sleeping blindfold). Shipping was super quick. I will sleep on it and see how it feels.
Great quality and very fast shipping. Recommend this !
received today after long time and I'm happy with it
About "Fast delivery" is not true. It's been 19 days. The quality of the pillow is like good (just got it, still haven't slept on it). Lightning on the pillowcase is normal, does not light up. The pillow is very soft. Later I will add a review when I sleep on it.