Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, my daughter uses it as a sleep light, lighting very well. The lamp even has the motion detector option.
Beautiful light very useful for the children's room, you can choose between a fixed light or the ignition via motion sensor. You can rest on a bedside table or hang. It is made very well I recommend to everyone the purchase. arrived within a week even if the tracking was not correct
I bought it as a gift for my friend. She loves it!!
Very satisfied with that lamp!!!
Second one I bought. I love the setting where it turns on with movement. I keep it next to my cats food and litter box so they have some light when it’s dark.
Arrived in 2,5 weeks to Switzerland, happy with the product, very lovely and cute. The senser works perfectly, I use it for bathroom, so no need to turn on the light in the night.
Like it very much!!! Safe for the child. Arrived quickly, only the packaging was damaged
You look cute. Senkily, the sensor reacts and is on the bright side I love it.
Great
Identical to the photo, I love it!
Works perfectly. Illuminates more than meets the eye. Fast charging.
Cute design and works well
The box was crumpled, but the light was not damaged, everything works.
Magnificent little sleep light, it has a mode to turn on as soon as you pass in front, or a mode if you press it. It recharges with a cable so no problem with batteries. The quality is good, it lighting really well.
Impeccable light. I recommend
very good quality!
Super cute!! I love it, it really looks great in the room. It offers a very cozy light in addition to the design is very nice!! It has the power on, off and automatic button. That is, it has a sensor that detects when you are close and then it turns on. I highly recommend this product!!
nice
The lamp is great. Beautiful and functional.