Q1:Do I still need to pay customs duties when shipping from Europe?
According to the EU Policy, custom duties are not included in the item price. If the item is shipped from Spain or Poland, we declare the actual item price on the package.
Q2: Where is the Israeli warehouse?
The Israeli warehouse is located in Cyprus. We declare products differently depending on the value of the item.
Q3: Can I provide receiver information in a local language other than English?
Since the requirement from logistics providers, we need the receiver’s full name and address in English if you selected shipping from China.
Q4: Could it ship to Canary Island?
Due to customs clearance issues, we currently could not ship to Canary Island and other islands, the island with zip codes 35, 38, 52, and 52, please do not place the order, we welcome buyers to place an order other than the places we mentioned above.
Q5: Do I need to provide a tax number?
For Brazilian customers, please provide your personal CPF Number when you place an order.
Q6:Can the robots work on dark carpets?
Like all other robots, the robot vacuum cleaner could not work on the dark floor. If your carpet is dark, the machine default as an obstacle, and avoid this area. Besides, the robot is designed with double anti-collision, infrared detection, and a front bumper. The walls and furniture are dark, machine might collide with them due to the miss detection.
Q7: Can I add any detergents to the tank?
Do not add liquids other than clean water to the tank, W400 has specialized detergent Please check ourRobot Accessory List.
Q8: Can I order a plug other than US or EU?
Yes, please leave a note before placing the order, we will send the proper adapter or converter according to the receiver’s region.
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- Easy Returns. All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.
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- 100% Satisfaction Guarantee: All our products are backed with 60-day money back guarantee. If for any reason you’re not completely satisfied with your purchase, contact us for a product refund. We’ll be more than happy to assist you.