Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As long as everything is intact, it works well. Only had to align the plane of the lining.
The product meets the declared characteristics. The seller is great!
The watering can is good. But it doesn't work for long. Already the third. Peeled off.
Delivery is not late-all on time. Good quality for a ridiculous price.
Normal
Great watering can. Arrived in 3 weeks
Super many thanks for bbzat delivery
I bought such a watering can for a long time (5 years ago), and accidentally broke it, hitting the bathroom several times... Ordered more, comfortable, recommend!!!
Fast delivery, product OK.
Came in 9 days. Order not for the first time. Awesome economical and strong shower. I recommend it.
Excellent watering can with a strong thin stream. I bought the third.
Thank you. It's good. I recommend it. the seller is great.
I take it again. The previous one was enough for three years. Like it very much👍👍👍
I have been using such a shower for 5 years. Periodically, I change it to a new one. Very cool. I recommend the seller. The goods sent quickly. Came by new mail.
Super watering can, wife and daughter are very happy. Dissipates by 5 +. Not the highest quality of course, but everything is better than sell in our city included. Thanks to the seller for the quick assembly and shipment.
I order for the second time. Very good I just fell and cracked. I'm very pleased. Thank you!
Pleasant rain, without strong jets!
Before the dnipra, she was in the first place for 22 days, up. I recommend it Garna.
Many thanks to the seller for the speed returned the items quickly rewarded with 5 stars
Delivery is fast, 20 days ahead of time. The packaging is not very good, but the watering can has reached. Seller recommendation U.
Comfortable watering can with small holes. I buy it every six months (to replace the old clogged one). Very satisfied!
Super watering can. I order not for the first time. The seller sent quickly
Cool water jet for a child of 1,6 years old, the head itself is easy to have a filter net, I will order the seller again recommend fast delivery
For a ridiculous price I bought a watering can, which is made of cheap plastic, but at the same time, indeed, corresponds to the description. Thank you.
Good product, general grade, super, gentle rain, good pressure, also protective filter mesh at the entrance, I am satisfied.