Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I came quickly, I did not try it yet, I'll try it a little later.
Ce
спасибо вам большое за товар очень хорошо упакован и надлежащего качества
Very durable metal, heavy, durable teeth. Good qulity.
Good product ever I love it
As described. Not flimsy.
The handle is hollow, and so it is quite conspicuous, the tolstolobika cleans on hurray
Delivery time was good, item quality r ok for the price ! Overall a great buy :
отличный продавец,быстрая доставка,рекумендую
The devices are not scratched, they have not yet tried to use them, I hope everything will be OK. Before Ukraine, the parcel traveled a month.
All as in the description. The only thing is that the connection with the handle may not withstand much effort, but this will show only practice.
Produit compliant
très bon
Got in the mail, sending with simplified suction. It came in 2 weeks from China to Norilsk! Such already ordered, only complete with tweezers. The package is simple-a regular bag-stocking and a postal envelope. Some miracle did not beat the package. With the store did not communicate, sent very quickly.
super
Fast delivery, 12 days, cleans perfectly, quickly and conveniently
получил за 20 дней, качественная вещь, еще не пробовал.
пришло быстро
ok
The quality is good, there is a similar one, it cleans on hurray, so I recommend to buy.
Matches the description. Strong, sharp, suitable for cleaning feathers and chicken hair and fish bones. Excellent.
It's on time. Let's check how we catch the fish. Looking Good
Got it. Material is good. Thank you
Упакованы отлично.
perfekt