Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For 5000 rubles an excellent tent!
The tent as in the description of Spaso but the fastening of the bottom 1 iz4 was broken, I glued it but it will not be necessary to make it out of metal.
Chic tent, laid out in less than a minute, going to also. Good material
Very fast delivery.
The tent came very qualitatively packed, unfortunately 1 knee at the Arc was broken. Where now to buy spare, can someone tell
Quality at a high level. I took several things at once-all very high quality and correspond to the description. Let's see how long they will last, but they should leave 3-5 seasons. Maybe more. The tent is generally Super-put in 2 minutes and fits for 3 :)
Packed very well. Until he revealed but externally everything is fixed.
The quality is not bad, the inner size is two people.
Good quality and convenient mechanism. Very nice tent. Recommend.
Fast delivery. Can the supplier only recommend.
Everything is fine!
Courier packaging this info came from Shanghai four key Product is decent as commodity goodie
great tent ⛺️!! can fit 2 adults max and not 3-4. easy and quickly open and closed.
I received the product in 7 days. Basic operation is good.
Wide, light and easy
Tent OTL for its price. On the share 3800 rubles. In the assembled form in the bag is light and not voluminous. We have to do the role tests. Delivery fast through DPD. Two weeks from China.
The tent is exclusively for the warm season. The rain and the wind, I think, is not about her. The inner tent at the top has two "windows" with a mosquito net, which can not be closed with a tent. That is, at the top of the two sides just a grid and that's it. It can be probably good in hot weather, but in cool,-through these holes will leave warm. In windy weather, it will not be hot to blow out, but in case of rain with the wind, it is also likely to pour. In the set of pegs and ropes for additional fixation for the upper part of the tent. These ropes are too short to stretch it normally. The result of these ropes is zero. You can simply throw them away and buy new ones. The first time I tried to fold a little bit sunk, and could not figure out how to do it. I thought that there was a design like an umbrella and I need to press something to make it work. In fact, you just need to fold down the short rays that visor over the entrances keep. Just need to push them down and the tent will fold.
The tent arrived by courier, in 4 days. There is a small smell, I'm sure that it will fade at the first hike. Spread the tent quickly, though it also did not work compactly.
Excellent tent, input on both sides, can be taken apart under the canopy beach, buckle moskitki inside, pockets all have, disassemble assemble 5 min. Space inside is full of, put inflatable sofa and it can live)
The tent is bombezna, biting on the sub. All OK. Teper treda Sobi Taku zamoviti