Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lantern is good, all functions work.
Ordered to work in the harsh Arctic climate and work in the oil environment. After half a year of work, the flashlight survived but the tape was peeled off.
Satisfied with the quality. Fast delivery. I recommend the seller!
Great flashlight. I liked it. Delivered pretty quickly.
Very good product congratulations
I received without plastic packaging at first I was getting an envelope. So did the power switch.
The flashlight shines perfectly, it does not feel or interfere on the head. I don't know how much the charge holds yet. Product advise
The flashlight shines perfectly, it does not feel or interfere on the head. I don't know how much the charge holds yet. Product advise👍
Normal, already 3 take
All as in the description only the adapter came curve
Unbeatable quality/price ratio. I recommend to 100%. The leds work very well and are very powerful.
The flashlights arrived ahead of schedule. Everything is in good order. Thank you.
Product execelent. Fulfills your goal well.
Works perfectly and corresponds to what is offered
Everything has gone well.
The description corresponds, everything works, shines brightly, came charged. The seller gave the wrong track number, so the order was not tracked normally The product itself is normal, so 5 *
Cool and useful thing. Shines chic, wide and far away, very bright. Included case to carry and Type-C charging cable. What you need right. Definitely recommend.
works fine. Fast shipping. lamp fit good on the head.
I liked it very much, highly recommended
Works great and lights a whole room without problem
By product very good
Product with a nice good lighting case, what I noticed was that the sensor and very sensitive approaching something it lights up or turns off with ease
Funny thing. Works, shines well. At half brightness, it is convenient to poke around in dark places. If the battery is enough for 2.5-3 hours, it will be generally good. One joke)-a non-contact switch-on sensor reacts to daylight. If there is a window 6A Street on the side and you turn your head, it will turn on and off.
Six months later, the tape deviated and partially went out, it is inconvenient to use the auto light.
Perfect, used more or less for about three hours in the garage, repairing my motorcycle, it looks very good, it does not bother since it does not weigh much and has a lot of autonomy