Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came quickly just class.
excellent product n great quality
The parcel arrived without damage. The sensor is working normally, the cover is closed completely. I do not recommend putting under the sink-the sensor sees an obstacle and does not close the lid. Put it near the car wash. The 15 L bucket turned out to be small for me, but the Borjomi bottle fits 0,75. There are no batteries included.
Good bucket. For the bathroom is the very thing. Sensor in working condition. I recommend for purchase.
I absolutely adore it! Best purchase ever .. I would like another one but can’t select? I would like it for my mum.. she will love it too! Thank you Sara
Its quality is very very very excellent, quickly opened when Eddie and his voice are very low. Many elegant and sweet
Very nice trash can that has a superb rendering. She quickly found her place in the bathroom. Perfect
Packed well, odorless, arrived quickly, whole, put the batteries in it all works
Good trash can, very beautiful and big. The garbage is very compact and the sensor works well. Pure elegance!
This beautiful trash, loved, buy without fear arrived fast
I liked the bucket, everything came in full, in working order. Looks decent.
Excellent bucket for garbage! I recommend to everyone!
Delivery was fast, packed well. The color is as in the description, the quality of the urn is normal, the top is solid, but the bottom is sensitive (but this is my opinion), the motor is not loud, in general, 10 out of 10 for their money. Not enough in volume .... (I thought it would be more) but the big one does not suit me (this is already nagging). Overall I'm satisfied as an elephant.
Came faster than the promised time. Whole, everything works. Thank you.
Came very well packed with foam and plastic. Loved!
Neatly done. I waited a month.
Great stuff. Fully corresponds to the photo. Delivery in time.
The trash is perfect, too beautiful. Identical to AD. Loved.
Awesome bucket! Lightweight, beautiful, compact. Works on 2 batteries. Very sensitive, reacts to any gesture. Closes automatically after a couple of seconds.