Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and effective
perfect.just not coming bag
Super. Good workmanship. Practical product. Recommend.
All right. All right. All right.
Great products, got them very fast
Was shipped on the same day as the order. Very nice, small what I was looking for.
Is as described. It has to be hung over the edge of a door or with an adhesive on a smooth surface. The upper cap mechanism works very well. I recommend it.
Very comfortable and good quality. Normal shopping bag size, allows me to earn space in the kitchen since the large trash can I took it out to the laundry room.
Bom
I don't like it because the collar is black, I wish it was color...
Nice bin, practical and it looks resistant
I loved it, a good-material boat, arrived earlier than planned. Is talvial comes in the pictures
Amazing.
Excellent kit, it is very convenient to remove waste when cooking and not to flap the door of a large trash can every time
I have well received it is beautiful my wife is happy thank you
Pretty much as described. Fairly solid construction and for the price I'm satisfied. Adhesive mount stuck very well on my lacquered wooden doors underneath my double sink. The top tends to pop off whenever you open it but if you take your time and be gentle it will stay on. if you put a little bokashi mash or EM spray on every layer there's no smell at all.
Too small and flimsy.
Article arrived damaged, sunk. Rudimental film packaging... I tried to reform it, ok will see the uses...
Well closed and easy to write.
The bin basket has a reasonable material. I don't know if it will be so durable. It is easy to wash and put the trash bag inside the basket. What justifies the price of this bin is the lid mechanism that is differentiated, with two types of opening the lid. But in the final set of the product, it is average.
Very small bucket
Oh, nice.
Thin. and so everything is fine.
I am very satisfied with the trash can, it is very practical. Received very fast
High quality well packed. I order 2 buckets already