Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As shown on the page. It's 70x140. But useful when it comes to taking trips, camping,. Very soft.
Bath towels received, the quality is very good! ! The towel is soft, very comfortable, and the color is very beautiful! No lint and very absorbent! ! The workmanship is also very careful, it is really cheap, come and buy it.
For the price paid, it's good. Light. Not premium quality but good enough.
The towel is beautiful wonderful I recommend
I love it! It's so soft and lush. It absorbs moisture perfectly. I highly recommend!
Towel which is well described in the order. I am very happy with her.
This towel is beautiful and comfortable. I like it very much. I recommend everyone to buy it.
Not bad, but it does not absorb very much, maybe he needs a few washes
It feels heavy when you hold the package in your hand. After opening it, it didn't let me down. It is very soft and comfortable. In general, I am very satisfied with this bath towel. I can praise its workmanship, feel and color. The bath towel is very soft to the skin, won't shed hair, and has no peculiar smell. It has strong water absorption. It can be dried immediately after bathing without puncturing the skin.
The towels are consistent with the description. I bought 70x140 and 35x75, both very good, worth buying
It comes very quickly and is well packaged. It looks of good quality. Satisfied with the purchase, I recommend it
The towel is beautiful, does not fully absorb moisture. Does not fade, after washing has not changed.
The color does not correspond to the claimed, most likely sent what was, for this minus the star. And so it will come down
Good towel
Delivery about 10 days to Israel to the point of delivery, very fast this time. My husband did not like it, for the sake of interest I set it on fire in the corner. Yes, it's 100% cotton, smells of burnt paper and doesn't melt like synthetics. Maybe after washing it will be softer, as it is with cotton.
Good quality, fast delivery. Even after washing, soft and absorbent!
It is very comfortable to wipe the body after taking a bath. The towel is of good quality, strong water absorption, pure cotton, no color difference, and will not fade after washing.
This bath towel is a big piece, and it is no problem to wrap a big fat man. It is also very thick. You can feel its thickness when you pinch it. The packaging is also very beautiful, and the bath towel has no peculiar smell after opening the package.
The bath towel is soft and won't hurt the skin. It's very absorbent. I'm very satisfied. It doesn't fade or shrink after washing once.（The photos I took are not good looking. The real color of the towel is very bright）
The quality of the bath towel is very good. The workmanship and quality are both good. The cost performance is very high.
Very soft and soft towels but leave mousses on all other towels washed with and even leaves foam on our body when we wipe. After I wipe me there were plenty of foam in the bath even after washing these towels several times.
Towels are good, but for China it seems to me all the same expensive. I ordered for a sample so to speak, I thought they would be like we have 2 times more expensive to sell. But it turned out to be just good towels, at the same price and us, it makes sense to order from a distance there. But this is us, if in other countries the same cost more, then yes, I recommend.
Quality is acceptable. Fabric is rather thin.
The quality of the bath towel is very good, the workmanship is also very good, there is no extra thread.
I received it and tried it. It's soft and won't hurt the skin. It's very absorbent. I'm very satisfied.