Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Towel which is well described in the order. I am very happy with her.
Not bad, but it does not absorb very much, maybe he needs a few washes
The towels are consistent with the description. I bought 70x140 and 35x75, both very good, worth buying
It comes very quickly and is well packaged. It looks of good quality. Satisfied with the purchase, I recommend it
The color does not correspond to the claimed, most likely sent what was, for this minus the star. And so it will come down
It is very comfortable to wipe the body after taking a bath. The towel is of good quality, strong water absorption, pure cotton, no color difference, and will not fade after washing.
This bath towel is a big piece, and it is no problem to wrap a big fat man. It is also very thick. You can feel its thickness when you pinch it. The packaging is also very beautiful, and the bath towel has no peculiar smell after opening the package.
The quality of the bath towel is very good. The workmanship and quality are both good. The cost performance is very high.
The bath towel is soft and won't hurt the skin. It's very absorbent. I'm very satisfied. It doesn't fade or shrink after washing once.（The photos I took are not good looking. The real color of the towel is very bright）
Very soft and soft towels but leave mousses on all other towels washed with and even leaves foam on our body when we wipe. After I wipe me there were plenty of foam in the bath even after washing these towels several times.
The quality of the bath towel is very good, the workmanship is also very good, there is no extra thread.
I received it and tried it. It's soft and won't hurt the skin. It's very absorbent. I'm very satisfied.
I received the bath towel. It's very good quality, soft, and has no peculiar smell.
The delivery was fast, and it was a surprise to open it. It was the way I wanted it to be. It was as beautiful as the picture. It felt very comfortable to touch.
Delivered on time. Quality is good. No smell. Pleasant to the touch. Everything corresponds to the description
Good water absorption, the product conforms to the photo, without defects