Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks for the fast delivery, everything is neatly packed, with a remote control until I understand, I liked everything
Awesome candles. Everything works. Thank you very much for the quality goods and fast delivery.
The delivery is fast, near the house, the box is flat, great and the candles are super, with the remote, there are two brighter and dimmer modes, thank you so much
Candles super) ordered two sets at once, and did not regret it. It is convenient that there is a remote and timer. The order arrived quickly, the box is whole. Realistic flickering flame, I'm very satisfied!
Nice and cozy candles! They are made of plastic instead of wax but they look real enough and are build durable. The remote is very handy and yiu can set3 brightness levels. Dim, Medium ans bright. They look really nice! I can recommended buying this!
Very beautiful I love you. Some details to shut running wax would be even better. Nevertheless I am satisfied. The delivery came within 2 days wow!!!
Excellent quality, the packing is excellent, suitable for a gift. the candles have a flashing light-very realistic.
Candles are wonderful, they burn like real ones. And it is very convenient to ignite and extinguish them with the help of a remote.
Received candles in 6 days, the quality is good, I recommend!
Thank you!! Very davolna and fast delivery for a week!!!
Very nice and very atmospheric. Plastic candles, batteries + remote control
Ordered from the Russian government. The candles arrived quickly. Delivery sback. There is a battery in the remote control. In the candles themselves, you need to buy AA batteries. Everything works and looks as described. I'm satisfied. Seller recommend!
Candles fire simple, with remote control. I traveled to Yekaterinburg for a long time. Bought 11.11 for 800r.
the candles are nice and good quality but i was disappointed that they are made of plastic and not wax as it says in the description. but it is beautiful and flicker nicely like a real candel, also comes with remote which is very nice.
The candles are beautiful and fit perfectly into my falch fireplace, it is convenient to turn on/off from the remote (there are no batteries included). I'm very happy with the purchase. The parcel arrived very quickly, much earlier than the declared deadline. Seller respect
Very nice. Highly recommend. Fast delivery.
I'm very happy, they work great, they won't be the last ones I buy.
The candles are cool, smooth when flickering slightly shine through, but it's even better. The remote is dead, but you don't need to keep it in your hands endlessly.
Super, like real, the effect is super! 3D in reality!