Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
haven't use it yet
Box is strong enough and normal size, for packing seasonal clothes just a great thing
Super containers przechowywani sezonowaj outerwear.!!.
My order it’s big size but i receives small size
Is not as big as picture, but still manageable
Good cases, zippers working, color matches, very beautiful. Delivery 3 weeks to Krasnodar.
Thank you, all as in the photo. About strength I will check, sometimes I will use it.
They look top
The product is very good, only a very long time to wait
The bags themselves are good! But, stated 3 pieces. But in fact only 2 came! Why??
Super I just filled them top she places we win I'll buy
Good quality and design. Price reasonable and fast shipping . Recommend .
The product is good, but the zipper is fragile.
12.02.23 - 05.03.23. In the photo, the boxes are whigglyadayut by the people who are on the visote. Side handles are not so, yak in the photo. In fact, the stitched handles injected up to the side, and the main boxes to Mach the wiglyad for the skill of the cheeky support. Talk, for zberigannya speeches, as I sways about it, I don't yank in return-it's okay. Do not fall gunpowder, speech dikhayut. That and, at the same time, it is easy to lose from the Ministry on the Moscow, to transport.
I ordered 2 sets, out of 6 cases 1 a little not stitched line, sewn and everything is fine! In the rest, no smell, no holes, Lightning workers, came on time
Pretty good the pity it's so soft
Quality product just like המתואר. High speed!
Did not pay attention to the size, it turned out to be much less than thought ....
The order was delivered quickly, but instead of three bags one was received.
Everything is fine. The zippers are working. No smell. The size is a couple of cm smaller. In general, they are less than in the picture-most likely you can fold only clothes or a towel-bed linen will not fit. Be careful. Please note the size
parfait
Yakisnya, akuratny, those, shcho ochikuvala, uncle. Delivery of dugé schvidka. I recommend it.
At first glance small handbags but on top of the Cabinet to remove the very thing! In General, I am satisfied with the purchase.
Small
these are ideal, keep clothes clean & tidy and with the panel to see what is in each is a great idea, thanks for early delivery, regards Hilary Dodds