Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
feels good in my hand, portable, doesn't leak. It keeps coffee warm for 3-4 hours, no heat on the sides but you can notice the heat escaping through the lid.
A great 6 glass. Fast shipping no odors
High! I love this mug!!! Comfortable, keep warm, do not leak even in horizontal position!! With a three-year-old child I travel and a mug with me)))) Thank you and of course I will order more!!!!
They took 2 greens and worms in appearance all the good rest they didn't give up
received in a good packaging. good quality but not yet test.
All the guys are super, pack the chudovye, nadiin, the old lady. They did not try on the other side. Without poskozhen and respect
Perfectly keeps the temperature, tested it out in the cold. Very high quality made, nice to hold in hand.
Strimati in the hands, I don't know how much, I don't give you a good maximum at a temperature of 15 degrees 2 years ( Ale taggagle unpugan)
I'm on the same as a friend. A little more than once she sowed a new piece and a Bula of trohi was beaten and a shkryabana. She once came through the mist. Camp of the ruble, ale is not. According to the bowls, the pit is not. Chudova Rich for his penny.
Conform to the picture Very well Pack Very nice color Big enough mug I love a lot
The same product for affordable! It is very hot in the vecoristanni! I recommend all!!!
Luxury glass, I love it. It was packed so that you can play football (and rightly so, because in the checkpoint it was pushed into the cell with force). The plastic feels good, the hand room is fluted, non-slip, the color is deep. I don't know how to use yet, I took it as a gift, but it looks very worthy.
The product is as described. I liked it very much.☺️ The quality looks great. Tested, I don't know the water comes out when I blow it up. Thank you very much☺️
In Belgium, the mug came quickly, keeps heat for about 3 hours, a huge minus is a terrible smell of plastic on the lid, which you need to get rid of in what ways.
Everything corresponds to the description, the quality is good, does not stink, in the case has not yet checked
Great product, very good quality! The materials are good quality and resistant, rubber details to avoid burning, it is totally airtight, when we close the lid and put it in the bag there is absolutely no leak, very good value for money, I recommend!
The mug came to Germany in 11 days. As the picture. I can't say anything about the quality yet. I'll try, then I'll add it.
Thanks you ))).
As described, haven’t try it yet, but looks good. Fast shipping
Amazing! Coffee stays hot for very long. Don’t put in dishwasher, only wash by hand