Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The mug doesn't leak. And I like the thermometer, but it's more fun rather useful. Overall quality and the materials seem to be good, especially for this price. The mug itself keeps being cold with the hot drink inside of it, BUT The cap is becoming warm, so your coffee will lose the temperature through the lid. Also I got my cup a little damaged. And btw if you want to find out the temperature of your drink you need to turn the mug upside down and wait some time as the temperature sensor is in the lid The shipping was a bit faster, then expected.
Fast shipping, beside the fact that i'm heating my nose wen i drink, everything is good! I recomand!
They go great, they seal very well and hold the temperature quite long
Mug of very good quality. Looks solid and thermometer seems to work after a small day of testing.
Nice mug. It's been getting hot for a long time. The sensor is on the battery, I do not know how much it will live, and what will happen if the moisture gets there, but the mug itself is excellent
Brilliant item, hot drink went in at 7:30am 80 degrees......still hot to drink at 12:30 30 degrees
All as in the description, the thermometer works, the quality is excellent.
Perfect!!! Did test and it really register the degree of water
The product is of fine quality, but the lid does not open 180 degrees, and the lid touches the inside and is not comfortable to drink. The cup retains heat well, but when you drink and close the lid immediately, you find that the lid is not well sealed. But the most disturbing thing is just the lid that doesn't open completely back, like in the model without the thermometer.
I don't know how to chase a thermos with stainless steel
Really niquel and keep the heat for a long time
Very fast shipping and very well package shipping!!!!! Good quality
Fast and very good
The color is not white in fact. The lid does not open completely because of the thermometer and this makes it uncomfortable.
Thermos is just super!!!! Dietina dugé is pre-war, Bo Z of New Petey. The temperature is enough to finish dovgo, the camera is so digital and the indicator is temperature. Zamovlennya came schwidko (13.11-8.12). Uncle
I am very pleased with this mug. Looks good. Keeps the temperature well. Recommend. Fast Delivery
The product came well packaged is quality. Tested it in cold and confirmed that has vacuum insulation. Not tested in hot. The thermometer cover only serves to disrupt, not calibrated and prevents the cover open altogether difficult drinking. This with thermometer will turn this and will buy one without thermometer for me because like product.
Shipping is super fast. I ordered it with a thermostat. I hope it will not interfere. No matter. Packing Super. Sellers Super
The parcel was 28 days old. Packed well. It's like the description. Everything is super, it works. Thank you, recommend.
Very good quality and everything like on photo. Securely packed