Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is excellent and the name is written to me in a small line but does not keep the heat for a long time can be almost a lot of hours and can be less and I have old
The glass looks very decent and high quality. Inside Steel 316L (medical), lid polypropylene food.The parcel is packed very carefully, in the kit some accessories for the glass. Let's see how the operation will show itself.
Perfect
06.08 ordered, 24.08 received in Krasnodar at the point of issue of SDEC. The Thermo mug is very satisfied. On the first day for checking poured boiling water, the glass itself did not pass the temperature, in the hand held quietly (water cooled for a long time, after 10 hours was very warm). The surface is rough, pleasant to the touch. The mug does not leak anywhere. Well keeps the temperature of the drink. For 1483r just superTo buy I recommend!
Very nice I liked the shape of the Cup the rest of his experience
Wow I loved the Cup engraving on the Cup more beautiful than I expected and the seller responsive and quick reply .. And very helpful I recommend it I received the cup to Saudi Arabia within 9 days only thank you🙏🏼🤍
Long testing did not spend, but holds a couple of hours consistently
Great but too bad we do not have a wooden spoon but a basic not very beautiful golden damage but conform to the photo
Excellent shape, material and printing as I want printing drill and not printing ink but save heat only 4 hours and not 6-12 hours
tobula. gera kokybe.
Mug is super, made qualitatively! the lid is tightly closed. packed very well. I came quickly, for 1,5 weeks in Krasnodar. I advise everyone!
The request arrived as in the picture and the packaging is wonderful
The mug is great, the box is hushed, but the product is solid. At room temperature, the temperature of the contents lasts four hours, after which it cools rapidly.
Thermos-Cup arc cool. The temperature is kept by the dovgo, on protiya 9 Godin Z hot in heat. It's on the aerial. Pack in a bag. The thermos itself is not heated. Uncle.
I take the second one, it keeps the temperature well, does not flow.
Oh, wow.👏🏻
Great product, great seller, great delivery👍🙂I recommend it.
expensive but its the best
Very good.
Just a nice glass.
Snow مايذوب
The line is very small compared to the cup size