Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very happy with my bin, I found it wonderful and very practical size Great, thousand note! Arrived before the deadline, gratitude
Very elegant looks for a bucket of garbage)))) packed in a vacuum and transport bag. The top cover was scratched. In general, the purchase is satisfied.
Very good packed, thanks!
Excellent basket, everything and earned as soon as I inserted the batteries. In the kit there are bags for the first time. It is a pity that in the description there is no recommendation, what and what size bags are needed for it, but you can understand.
Nice.Just like product images and videos. When installing the garbage bag, close the lid of the garbage can, which will make the garbage bag tightly adhere to the wall of the garbage can through pressure.The packaging is very good, I weighed the box, about 400g. Delivery time is 3 weeks.
I loved him so much .. I will ask him again.
Very good
The parcel took exactly two months. Packed carefully, all without flaws. Bucket plastic of good quality, made at the level. I am satisfied with the new device and the innovative technology of opening the lid and absorbing the garbage bag! Looks elegant and stylish. Definitely 5 *! I recommend to purchase.
Everything works, like it, packed only in a cardboard box
great, getting another one
You need 4 AA batteries not available together, excellent shape, neat and beautiful, and smart idea.
Excellent, everything works, looks cool) sent the wrong city, though, so I waited a month. But I liked the bucket so much that I already forgave everyone)
Received the item exactly as described, shipped in large bubble padded bag. Minimal to no scratches. Item works once x4, AA batteries are inserted. Seller included free roll of bags which was very nice since they fit exactly in trash bin. once top is attached there is a clip which turns on the fan vacuum, bag fits to edges like in the description. 3 stars because sensor for my item is not working very well. Sometimes it will detect hand or knee, but sometimes it will open on its own even if you are not near the trash can. I can see the sensor has a timer but sometimes it doesn't work, the timer turns black and the lid does not close. I think my sensor is damaged or defective, tried to move the trash around to not be close to wall or toilet, still opened on its own. Also tried to reset batteries or on/off switch but sensor still opens the trash when no person is near it. sometimes resetting the trash on/off stops detecting hand. Got a bit annoyed so I turned the power off
Mom squeaks with joy. It's cool. From batteries. The package itself is still sucked
Very beautiful bucket, function for bag, Everything is tight, I recommend. Batteries need to be bought.
As described. Came quickly. The packages undo themselves, the lid opens when the hand approaches. Satisfied with the product)
Great trash!
All RA
A little delayed delivery, but it came safely and safely.
It's going well. I like it.