Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Unique Decora (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://unique-decora.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very clearly
Shipping fast, packaging a disaster. Everything just stuffed into the shipping box. This is better.
Delivery according to the timing, sent exactly 10 pieces as ordered. I took a sponge in the sink for the holder, it holds up well. The coupling seems strong, probably suitable for something heavier. Before that I tried on a double-sided tape Kores, fell off after an hour even without a sponge
They seem very good
Square adhesive any surface hopes it will stick really well. Ordered 30 received 29!
Convenient farm padding Shipping in total package less than 2 nelels
It took 13 days to get to my door. Is less than they indicated. The product comes wrapped in bubbles. In general it is what I expected, I asked for 100 pieces and 103 arrived, better than about missing hahahaha. It adds up super well on walls and can also be cut with scissors if it is very large. Double contact is good quality
Seems correct now it is necessary to see the resistance in time.
Good quality apparently
They look good apparently exactly like the script, I haven't tried them but apparently they work.
Super adhesive force, the best on the market. My recommendation, buy!
Delivery took almost 2 months. The order is packed normally, nothing is affected by shipment. The size of the stickers corresponds to the declared one.
Delivery took almost 2 months. The packaging is normal, the stickers are not affected. The parcel was put in the mailbox. The size corresponds to the declared.
Just sketched like trash in a bag. Packaging is bad
Is very good
Looks pretty good
The product is fully consistent with the order by name and quantity. Thank you.
I get now to see how they work
Everything, OK I can't say anything about the quality yet, I haven't used it...
I haven't used it yet but it looks good
Items are exactly as described. The parcel took exactly 1 month to arrive (China to US). The tapes did not come with any packaging or box. The 100 pieces with just thrown into a bubble envelope. I have not tested the tape for strength but it works fine for my purpose so far. I would not hesitate to buy again.
Thought would be a little more. Haven't used it yet. I hope they will hold well. Size as 1 pound.
Received 12 PCs
Hold well, recommend
Interesting thing, small and gluing normally. Delivery to the Dnepr area quickly, up to 26 days.